Credit and Collections Representative 2

Profile

Description

The Credit and Collections Representative 2 represents the company by addressing incoming telephone, and or digital inquiries regarding finance. The Credit and Collections Representative 2 performs basic administrative/clerical/operational/customer support/ tasks. Typically works on routine and patterned assignments, this is a work at home position.

Responsibilities

We are looking for a Credit and Collections Representative 2 to represent the company by addressing the following items below, but not limited to:

Incoming telephone, digital inquires

Addressing customer needs which may include complex financial questions, resolving issues, and educating members.

Recording details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.

Advancing unresolved and pending customer grievances.

Decisions include defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Inbound and Outbound call center member calls related to billing inquires, credit card declines, payment plans, check by phone payments, and outstanding balances on accounts

Perform duties associated with accounts payable processing and reporting

Key Competencies

Builds Trust: You honor your word by doing what you say you are going to do.

Keep closely attuned to the needs and perspectives of customers and use this insight for the benefit of the business.

Drives for excellence: You are a continuous learner who encourages others to learn. By constantly upgrading your own work, you achieve results and outperform the competition

Meet clearly stated expectations and take responsibility for achieving results.

Required Qualifications

High School Diploma or equivalent

2 years of customer service experience

Phenomenal customer service orientation

Strong attention to detail

Ability to navigate computer programs and tools.

Capacity to handle multiple or challenging priorities, including use of multiple computer applications at a time.

Effective verbal and listening communication skills

Preferred Qualifications

Associate's or Bachelor's Degree

Previous inbound call center

Healthcare experience

Role Essentials:

Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10-panel drug test

Additional Information:

The following policy applies ONLY to associates working in the state of Arizona:

Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, Humana has adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter.

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. A computer will be provided for work purposes; however a minimum internet connection speed of 10m x 1m and a dedicated secure home workspace are required. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process.

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage Text to enhance our hiring and decision-making ability. Montage Text allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Montage Text interview.

In this interview, you will type/text to a set of interview questions over your phone and you will provide written responses to each question. You should anticipate this interview to take about 15 minutes. Your responses will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com