Implementation Technical Lead I

Profile

This role can be filled with an ILT II or III for candidates with the right skill set.

ADP is hiring an Implementation Team Lead (ITL).

At ADP we are driven by your success . We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

POSITION SUMMARY:

The Implementation Team Lead (ITL) is the primary escalation point for all implementation issues. The ITL provides internal advisory-level consulting expertise to Implementation Specialists, Implementation Consultants, and Project Managers and external support to clients on complex implementation processes and/or multi-product implementation projects. ITLs provide extensive product knowledge, problem resolution, troubleshooting, and technical support for the implementation process. On complex projects, they may have a role in every stage of the process to ensure efficient project completion.

The ITL is the key internal project resource for ADP when rolling out new workforce management solutions, features, and/or updates. An ITL is often assigned to a Center as the point person for all process-related, non-technical, and technical issues impacting the rollout.

RESPONSIBILITIES:

Overall Impl Execution Consulting

Internal Technical Consulting Coordinates responses to critical client situations with other organizations.

Utilizes extensive product/process experience to troubleshoot implementation issues.

Identifies resolution and communicates steps to Implementation Team. Ensures resolution is carried out in line with World Class quality standards.

Process/Standardization Consulting Develops and implements Implementation department processes to improve the accuracy and quality of starts.

Promotes standardization and reinforcement of the OneADP framework. Communications Consulting * Develops and maintains effective, proactive relationships and communications with internal and external clients to contribute to a successful overall client experience. Associate Development/Mentoring

Provides leadership and development opportunities to the team.

Prioritizes critical issues and identifies training needs for the Implementation team to develop and/or coordinate delivery tools.

Provides complex technical expertise and guidance to less senior associates. Provides input to the manager on the performance of the Implementation team.

Assists in the recruiting/development process for team members. Solicits team members' opinions and proactively share important information with the team.

Mentors new and less tenured Implementation associates. Provide leadership, guidance, and direction to team members in the absence of the manager.

Participates in task forces, strategic initiatives, acquisitions, stretch assignments, and collaboration opportunities with other SBUs.

Client Issue/Resolution Mgmt Handles escalated implementation issues and performs an advisory role, consulting with Implementation Specialists, Implementation Consultants, and Implementation Project Managers.

Troubleshoots hardware, software, and transmission errors. Interfaces with Corporate Technical Support and/or other business units to coordinate resolution and resources, and keeps Implementation Team updated.

Identifies escalation points and resources for issue resolution. Often interfaces with Client technical support to coordinate the integration of ADP products and systems to avoid and/or resolve technical issues.

Functional Initiative & Roll-out Championing Collaborates with Product Enablement to facilitate the successful rollout of new products, features, or updates.

Ensures accurate and timely communication and execution of rollouts. Business Partnership Works in conjunction with Sales partners to provide subject matter expertise to prospective clients.

Leverages relationships, collaborate, and provides support and coordination to Financial Services, Client Service, and Operations to enhance the OneADP client experience.

Council/Task Force Subject Matter Expertise As a subject matter expert (SME), participates in departmental or Center task force teams and councils that focus on developing and strengthening Smart Standards and collaboration opportunities with other BU's. Performs other duties as assigned.

Preference will be given to candidates who have the following:

Working knowledge of Mainframe payroll and tax required

Strong working knowledge of Workforce Now.

Knowledge of ADP systems, processes, and organization.

Ability to communicate technical information clearly and concisely to internal and external users.

Ability to work under pressure and tight deadlines. Ability to create and deliver formal and informal training.

Bachelor's Degree in Business Administration or Accounting or equivalent in education and experience preferred.

Education :

Bachelor's degree is highly preferred.

Experience :

ADP experience in a client support or high-level Implementation role.

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

Company info

Automatic Data Processing, Inc.
Website : http://www.adp.com