Senior Manager Customer Operations

Profile

Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.

Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.

Manages staff responsible for setting up new trade, commercial, government, sales representative and other customers, determining Class of Trade, government contract eligibility, and other customer master data from initiation through maintenance

Establish operational priorities and manage resource allocation to most effectively deliver services in a very dynamic and increasing demand of work intake.

Ensures consistency and validation of customer information.

Manages staff responsible for government contract administration in Model N.

Collaborates with the Government Price Reporting team on various issues involving customer changes and maintenance, new contractual customers, regulatory changes impacting customers and related topics

Reviews and provides input on all SOX-related Standard Operating Procedures (SOP's), Work Instructions and Audit Samples.

Ensures all appropriate process and operational documentation is up to date and maintained in a timely manner. This includes standard SOPs & WIs as well as detailed analyst operational documentation to aid in training and ongoing workflows.

Evaluates business processes and suggests improvements for compliance and productivity

Participates in the ongoing design/enhancement/implementation of SAP and the Model N Contract Management and Chargeback (CMCB) system

Keeps others abreast of changes and trends within the Institutional, Distribution and Government segments

Provides guidance on customer set-up and manages execution for ad hoc projects e.g. new brand strategies, external partnering, serialization

A minimum of 8 years of related experience

Strong Managerial/Supervisory experience

Demonstrated ability to identify and implement process and control enhancements and proven managerial experiences are required.

Strong interpersonal skills, excellent oral and written communication skills, and the ability to work well across a matrix team are required

A broad knowledge of Pricing & Reimbursement functions and customer master data is required.

Experience with SAP and Microsoft Office. Exposure to Model N or a similar system is preferred.

Ability to manage staff remotely.

Other qualifications: Bachelor's degree in Accounting, Finance, Business or related subjects is required

CPA, MBA and/or solid knowledge and experience in the pharmaceutical industry preferred.

Knowledge of the pharmaceutical industry and order-to-cash processes is preferred.

Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.

Company: Bristol-Myers Squibb

Req Number: R1519462_EN

Updated: 2019-12-16 00:00:00.000 UTC

Location: Princeton,New Jersey

Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.

Company info

Bristol-Myers Squibb Company
Website : http://www.bms.com