Team Lead WIP Toronto

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POSITION OVERVIEW

The Team Lead, WIP is responsible for overseeing the full billing cycle process, managing the WIP team and ensuring timely billing to reduce the firm’s exposure.

KEY ACCOUNTABILITIES

Responsible for providing direction to the team on all billing (WIP) related matters which includes ensuring workload allocation is equitable amongst the team.

Accountable for meeting monthly billing target and assist in the planning of team effort.

Act as a point of contact for client/lawyer issues and take ownership of it through to resolution.

Provide analytical support on aging, prioritization of accounts and actual / target variances.

Assess current billing and client account support practices and procedures and make recommendations for improvements.

Track monthly billing projections, including amounts to be billed, deferrals, anticipated write downs, premiums and special billing arrangements.

Proactively monitor specific clients and/or matters with Alternate Fee Arrangements in place to ensure compliance; Actively monitor budget thresholds and update billing principals on status.

Establish strong working relationships with lawyers, legal practice assistants and external clients and develop insight on lawyers’ practice and billing cycle.

Proactively initiate billing process; communicate with lawyers monthly to review client exposure, and communicate with client to resolve any concerns as they arise.

Provide direct assistance to lawyers on the production of accounts, which includes generating and reviewing proformas for accuracy and docket narrative consistency, ensuring compliance with Outside Counsel Guidelines, special billing arrangements and applicable tax rates.

Make recommendations to improve WIP/ billing processes. Develop best practices and communicate information related to improved processes and practices to the senior leadership team.

Prepare various reports (e.g., spreadsheets, WIP and Receivable reports) related to time/billing information for principals, management and/or clients.

With guidance from Senior Manager, work with external vendors to create, develop, and implement appropriate collection software to enhance efficiencies.

Provide technical and developmental support including coaching and direction to ensure the team is engaged, delivering on their accountabilities and meeting the service standards (in line with department goals/objectives).

Assess the skills and capabilities of the team on an ongoing basis to determine learning and skill requirements including identifying appropriate training requirements.

Together with Senior Manager, participate in performance review discussions and recruitment processes.

Participate in special projects and initiatives as requested.

ATTRIBUTES & EXPERIENCE

Post-secondary degree or diploma in Accounting or a related field, or equivalent experience to successfully complete the essential requirements of the role.

5 years’ billing and collections experience, preferably within a professional services firm.

Proficient in MS Office product suite.

Experience with 3E Financial Systems and/or related accounting systems would be an asset.

Strong client service orientation combined with the ability to manage multiple client needs at the same time.

Excellent communication skills (verbal and written) with the ability to interact with individuals at all levels within the organization.

Strong organizational and time management skills to effectively prioritize and meet deadlines with minimal supervision.

Ability to establish, lead and be a role model for healthy team dynamics such as supportive, collaboration, inclusive communication, joint problem solving, and conflict resolution.

Strong interpersonal skills with the ability to work well both independently and collaboratively within a team environment.

Sound judgment including the ability to deal with confidential information with utmost discretion.

Exceptional attention to detail.

Strong negotiation skills, including the ability to work with tact, poise and discretion.

Proven ability to establish relationships and build trust with stakeholders.

Results-oriented and self-directed individual.

Strong aptitude for utilizing technology in improving speed, accuracy and efficiency of a process.

Flexibility to work overtime when necessary (i.e. month-end, year-end).

HOW TO APPLY:

Please address your resume and cover letter, stating your salary expectations to Firm Admin Recruiting( firmadminrecruiting@torys.com

We thank all applicants for their interest in Torys LLP; however only candidates selected for an interview will be contacted.

Company info

Torys LLP
Website : http://www.torys.com